Refund Policy

At My Store, customer satisfaction is important to us. If you are not satisfied with your purchase, please contact our customer service team so that we can review your request and determine whether a return or refund is available under this policy.

Return Requests

Customers should contact us as soon as reasonably possible after receiving an order if the product arrives damaged, defective, incorrect, or otherwise does not meet the applicable order description.

To request a return or refund, please contact Support@oilunsuifish.shop and provide your order number, a description of the issue, and, when appropriate, photographs or other information showing the condition of the product.

Eligibility

Returns or refunds may be considered for eligible products when the item is defective, damaged during delivery, incorrect, or otherwise qualifies under applicable consumer protection requirements.

Products should generally be returned in their original condition and packaging when a return is required. Certain products may be subject to additional restrictions because of their nature, condition, or applicable laws.

Items that have been used, damaged after delivery, altered, or otherwise made unsuitable for resale may not qualify for a refund unless the issue resulted from a defect, incorrect fulfillment, or another circumstance covered by applicable law.

Damaged or Incorrect Orders

If you receive an incorrect or damaged item, please contact us promptly. We may request photographs or other information to help us investigate the issue. Depending on the circumstances, we may provide a replacement, refund, return authorization, or another appropriate resolution.

Refund Processing

Once a refund is approved, the refund will generally be issued to the original payment method. The time required for the funds to appear in your account depends on your payment provider or financial institution.

Return Shipping

If a return is required because we sent an incorrect product or the product arrived damaged or defective, My Store may provide appropriate return instructions or arrange an appropriate resolution.

For returns requested for reasons other than an error or defect, return shipping costs may be the customer's responsibility unless otherwise stated at the time of purchase or required by applicable law.

Cancellation Requests

If you wish to cancel an order, contact us as soon as possible. We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted under applicable law.

For refund or return assistance, contact:

My Store
Email: Support@oilunsuifish.shop
Phone: +1 802-497-4938